FAQ’s

Here at Islay Cottages, we can get some questions from our guests prior to coming to stay with us. So we have created a helpful list of popular queries with an answer to them on this page. See a list of our FAQ’s below to answer any queries you may have about coming to stay with us at Islay Cottages. And if your question is not listed then please just get in touch…

What is your Refund policy?

If cancellation is required for any reason, at any time during the current Covid period of restrictions, we will either fully refund your deposit or will try our best to reschedule and accommodate a future booking.

Out with this current crisis we will fully refund deposits up until two months of arrival, within two months we will attempt to re-let and deposits will be returned only if we are successful.

How do I make a booking?

Please book online here. Alternatively, you can contact us here or call  07880 706356 and our manager will be happy to help.

How do I check my booking details?

When you make a booking, you will receive an email confirming all of your details. Please check your junk/spam folder as this may go there. If you can’t find this, or have any questions about your booking, please contact us here  or by calling 07880 706356.

How much deposit do I need to pay and how can I pay this?

Bookings will be confirmed on receipt of a 25% deposit (net of any bank charges) for your stay. The balance of your stay should be received by us at least two months before arrival.

Payments should be made by bank transfer in Sterling net of any charges. 

Islay Cottages: Sort: 83–91–37.  Account No:  04212600 

BIC/Swift: ADAGGB2S             IBAN: GB24 ADAG83913722965201

Cheques can also be used which should be payable to: Islay Cottages and mailed to: Ardnave House, Gruinart, Islay,  PA44 7PP. 

What time can I check in / check out?

Access to your accommodation is from 15.30 on the day of arrival and we request you depart by 9.30 on your departure day. Once you have arrived at your accommodation the door will be unlocked, at Kilchoman the cottage names are on the front doors, Dundonald is the black and white house to the right of the Harbour Inn.

Are you pet friendly?

No. All our accommodation is strictly non-smoking and pets of any description are unfortunately not permitted. However, we do allow guide dogs.

Is there Wi-Fi?

Yes. It is a satellite system and has limited usage for light browsing and emails only. It is not suitable for large downloads or streaming movies etc.

Can I drink the water?

Yes. The water is collected from the burn on the hill and goes through an extensive filtering process. The water is tested regularly by Environmental Health to ensure quality. The brownish colour is the higher peat content and is not harmful.

Do I need to book for the full week?

Short breaks are available out with our peak season (April – September & December) and will be a percentage of the tariff. Ask us for details by contacting us here  or by calling 07880 706356.